Review

Holiday Review – Villa Tagoro Tenerife

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After reading a few of the reviews on this site before going we had mixed feelings…. these were soon forgotten by lovely, friendly reception staff – they never stopped smiling which is always very nice to see & very talkative in almost perfect english. We arrived at our room which was very spacious with a balcony etc It was very clean and the maintenance of the room was also good. The Hotel as a whole was very good, a massive pool, lots of sun lounges etc The entertainment staff were very good and could tell they enjoyed what they were doing.

More reviews for Hotel Villa Tagora.

The hotel is situated in the splendid inland area of Costa de Adeje, only 10 minutes’ walk from the beach of Fanabe, with beautiful views of southern Tenerife and the Island of La Gomera. This wonderful Canary-style All Inclusive complex ensures a peaceful and family atmosphere, with activities programmed all day long for those who prefer to enjoy themselves with our lively entertainment team. Its 194 apartments are located in 7 two-storey blocks, surrounded by lush gardens, giving TAGORO · Family & Fun the air of a small holiday village which charms all our guests from the moment they arrive.

Review about Hotel Villa Tagora

Review submitted in June 2023

By: Craig, Matt, Luke & Adam (18,21,19,20)
Resort Rating: Very Good
Accommodation Rating: Good

Review: The hotel is situated in the splendid inland area of Costa de Adeje, only 10 minutes’ walk from the beach of Fanabe, with beautiful views of southern Tenerife and the Island of La Gomera. This wonderful Canary-style All Inclusive complex ensures a peaceful and family atmosphere, with activities programmed all day long for those who prefer to enjoy themselves with our lively entertainment team. Its 194 apartments are located in 7 two-storey blocks, surrounded by lush gardens, giving TAGORO · Family & Fun the air of a small holiday village which charms all our guests from the moment they arrive. On the restaurant score it was very spacious and clean but we found the waiting staff to be very rude & ignorant and even had an argument one evening. This however is the only downside to this good hotel… i would recommend this hotel to anyone (Adults, Families, Couples etc). Also just to add, the Thomas Cook reps were very friendly & helped at every opportunity.

Overall an enjoyable holiday!!

Holiday Reviews Kenzi Europa

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Agadir Morocco

Nov 8, 2019 If you’re going to this hotel make sure you take plenty of stomach upset tablets – we arrived on Monday and by Wednesday had the most awful stomach cramps and could not keep of the toilet. needless to say had food poisoning from the awful luke warm food that they dished out. few English people the bar staff very ignorant and would not give my 11 year old son 2 bottles of water even though we were all inclusive. definitely wont be going back.

WILL NOT BE GOING BACK TO THIS HOTEL

Nov 10, 2019 Where do I start? Well to keep it brief, I checked the reviews before I booked and didn’t believe it could be as bad as people said it was (more fool me). After looking at the pictures of the place I was convinced people must have been “too fussy” (how wrong was I)

Firstly I would rate the Kenzi Europa hotel a good 2* definitely not a 5*. This definitely needs to be looked at because the most ‘misleading’ statement they could make.

The pictures look great but when you get close up in the flesh EVERYTHING is dirty! there is no such thing as a ‘non-smoking’ room as they all smell of nicotine and all the furnishings overthrows, curtains, headboards etc are ‘sticky’ with nicotine Yuck! We asked to change our room 3 times when we arrived because there is a pungent smell lingering in most of the rooms…we settled for less of a view to get away from the smell.

The food was diabolical, I can usually find something to eat in a foreign country but this food was rank! Most people @ the hotel had stomach upsets at some point and one guy who was there introduced us to his wife as they were leaving on their last day, we didn’t even know he HAD a wife!! she was in her room ALL week with a runny tummy!!!

I could never had brought my kids here or they would have starved all week..although one couple’s daughter lets call her ‘C’ WHO WAS ONLY 13 managed to find something daily and didn’t complain once!! credit to the girl….

The staff were friendly enough as were the locals.

The all inclusive drink range consisted of 3 spirits and 1 bottled beer/lager coke and lemonade oh and water… that’s it!!

The whole resort is one big building site .. I’m sure in say 20 years they may have it right but for now I wouldn’t send my dog there!!

I know its a third world country but that’s no excuse, we checked out other hotels while we were there to compare and believe me you can get a lot better for less money!

Overall the only plus was the weather! hot hot hot!!

Maritim Jolie Ville Golf Review

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Worldwide Holiday Travel visited the Maritim Jolie Ville Golf September 2017. This is our review.

If you are the manager or owner of the Maritim Jolie Ville Golf or are employed by the Maritim Jolie Ville Golf we would be happy to include any reply in it’s entirety.

Review of the 4* Maritim Jolie Ville Golf Sharm El Sheikh Egypt (5* Sharm El Sheikh Egypt standards) by Worldwide Holiday Travel September

Surroundings: Excellent well maintained gardens with plenty of sunbeds.

Location: On the beach a short drive from Sharm airport..

Food: Excellent food. One of the best points about the hotel.

Service: Absolutely 5*. We preferred the main restaurant where the waiters were even more attentive with a special mention for ElDesouki who really made our holiday. We would go back again if only to see ElDesouki again. A mention also for Amr in the Ascot bar. We would have liked to have seen more of Amr but we hated the Ascot bar – so dark and gloomy and I’m not keen on sport while I’m on holiday. Also excellent service from guest relations and concierge when XL Airways collapsed and we were left without flights.

Entertainment: This was the one area I felt let the hotel down. September was a quiet time and the whole hotel had very little atmosphere. The resident singers whilst pleasant were boring and managed to make every tune sound the same and outside acts were VERY basic. By 19pm the show was finished and the restaurant and stage area deserted.

Rooms: 418 rooms and suites as well as 6 luxury villas. The exclusive ”Royal Wing“ which has especially spacious rooms and its own swimming pool.

Our room a standard was gorgeous and very spacious but overlooked a courtyard and many do. No sign of sea or pool so felt a little soulless but nonetheless it was a beautiful room and very quiet.

All Inclusive: Called ‘Premium Service’ this was excellent value for money with things like fresh orange juice at breakfast although it was tiresome to have to pay for coffee and brandy which I enjoy before retiring. I feel they do not encourage all-inclusive – you can’t book it direct with the hotel only through agents during very quiet times.

Summary:

Well managed hotel with efficient air conditioning very well run although attention should be given to entertainment and atmosphere. Wardrobe space was more than adequate. Pet hate of mine is not having enough space but no problems here. The beds are comfortable and the maid service excellent.

The pool is great plenty of room with towels provided. The lazy river was beautiful. However I did miss not having a good beach area and was disappointed to see the bars overlooking the sea close before sundown.

Would I go back to the Maritim Jolie Ville Golf?

Yes we would but mainly because of the staff. The all inclusive option is good value for money but we would go for peace and quiet during the quiet times eg September. Although we would return we felt that somehow the magic was missing.

Maritim Jolie Ville Golf Their website

Jolie Ville Golf & Resort Sharm El Sheikh

Um Marikha Bay Sharm El Sheikh Egypt Phone +20 69 3603 200 · Fax +20 69 3603 225

Facilities

30 000 sq.m. landscaped pool area with lagoons waterfalls grottos and swimming pools with both freshwater and saltwater
Health Club & Spa
Diving- and water-sports centre 4 tennis courts
Hotel-owned 18-hole PGA championship golf course with driving range 2 putting greens 3-hole shortgame practise course and clubhouse
Conference centre for up to 500 people
Conference capacities for up to 4 700 persons in the nearby Sharm El Sheikh International Congress Center only 2 km away

Reviews about Maritim Jolie Ville Golf

Jolie Ville Golf & Resort Sharm El-Sheikh *****

tiddles02 Aylesbury bucks Sep 3 2017

Recently returned from a two week visit to this hotel and all I can say is that is was fantastic. The hotel is spotlessly clean the rooms huge and the service very good We stayed on half board basis and can honestly say the food was very good Breakfast was buffet service and there is something for all tastes and plenty of it.

Dinner is based on a theme such as oriental or Mediterranean so its not the same food night after night and they never serve chips! you also have the choice of a Chinese or a Lebanese restaurant. There is nightly entertainment which consists of two girls singing (sounds like karaoke only not as good) and then a show which is different every night. saw belly dancing and guy who stood on broken glass none of it brilliant but it was entertaining There is a kids club which was pretty good and ran most of the day.

There was an amazing sight at the back of the hotel where there is steps down to the beach and the jetties onto the red sea it was gorgeous. The pools in the hotel are amazing I have never seen so many there is a lazy river that runs round them all and it was lovely. There are water slides and play areas for the children big and small. Taxis from Naama a little hair raising and they will try and get you to pay a lot but definitely should not pay more than 50 Egyptian pounds.

Prices for drinks around the pool a little pricey but hey this is a 5 star hotel. Just stock up at the supermarkets in Naama. Take note this is not the place to go if you want to drink good wines etc with dinner the Egyptian wine is 18 pound a bottle and it is rubbish. We do enjoy a glass of wine but alcohol consumption was greatly reduced here. Not complaining though every thing else so good. if You want to go to Sharm I would definitely suggest you go here.

More Maritim Jolie Ville Golf Reviews: Coming Soon

Maritim Jolie Ville Royal Peninsula Review

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Worldwide Holiday Travel visited the Maritim Jolie Ville Royal Peninsula September 2017. This is our review.

If you are the manager or owner of the Maritim Jolie Ville Royal Peninsula or are employed by the Maritim Jolie Ville Royal Peninsula we would be happy to include any reply in it’s entirety.

Review of the 4* Maritim Jolie Ville Royal Peninsula Sharm El Sheikh Egypt (5* Sharm El Sheikh Egypt standards) by Worldwide Holiday Travel September 2017

Surroundings: Excellent well maintained gardens with plenty of sunbeds but I suspect may be a problem in busy times.

Location: A short drive from Sharm airport. Constant planes overhead may be a problem for some.

Food: Excellent food although a little limited in the restaurant at lunch time.

Service: Very good although tipping always helps of course. The Italian was a pleasant evening although the menu was basic. The Thai was good but pricey at £50 for those having paid all inclusive already. Let down by cold plates and service that was too quick leaving you feeling rushed.

Entertainment: Basic but did have a little more atmosphere than it’s sister hotel the Golf. However the hotel was very quiet as it was Ramadan and too hot for golfing. This would no doubt have an effect.

Rooms: 337 rooms and 16 suites

Our room a standard was gorgeous and very spacious – in fact I’ve had hotel rooms that were smaller than our bathroom here. Wardrobe space was superb. Free wireless internet access in our room was a great boon.

All Inclusive: Called ‘Premium Service’ this was excellent value for money although it was tiresome to have to pay for coffee and brandy which I enjoy before retiring. Still good value for money.

Finally:

Well managed hotel with efficient air conditioning very well run although attention should be given to entertainment and atmosphere.

The pool is great plenty of room with towels provided. However I did miss not having a beach area.

Would I go back to the Maritim Jolie Ville Royal Peninsula?

Probably not. Perhaps in September again if the price was right but we didn’t feel this hotel had much to offer and I don’t think I would like to have been there when it was busy. It’s only saving grace was the pool area being so quiet when we went. Having said that the staff and service couldn’t be faulted.

Maritim Jolie Ville Royal Peninsula Their website

Jolie Ville Royal Peninsula Hotel & Resort

El Salam Road at Um Marikha Bay Sharm El Sheikh South Sinai Egypt Phone +20 69 360 4200 · Fax +20 69 360 4199

Facilities

Maritims luxurious Jolie Ville Royal Peninsula Hotel & Resort in the Red Sea’s beloved Sharm El Sheikh is the ideal starting point for discerning holidaymakers wanting to discover the “Land of the Pharaohs”. The spacious hotel complex enjoys direct access to the 18 hole championship golf course and occupies an enviable spot between Naama Bay and Sharm El Sheikh’s International Airport. The facility is nestled amidst vast private grounds covering a total of 200 000 sq.m. The landscaped pool area alone occupies an incredible 4 000 sq.m. and affords guests a unique oasis of relaxation. For those wishing to treat themselves to some well-deserved pampering the “Thai SPA” includes a sauna hydrotherapy and massage facilities. A total of five restaurants ensure excellent dining including the “Al Forno” Italian restaurant with authentic stone oven and the “Siam” Thai restaurant headed up by a multi-award-winning Thai chef.

More Maritim Jolie Ville Royal Peninsula Reviews:

Jolie Ville Royal Peninsula Sharm El-Sheikh ****

ukJJ1 UK Sep 7 2017

Stayed at the Maritim Jolie Ville Royal Peninsula in Aug 08. Hotel grounds and rooms are very good. Food is generally good. Beer is OK wine is dreadful. Staff are helpful as is the general manager who really put his self out to ensure issues are resolved. All inclusive is here as I understand it is typical for Egypt and only local alcoholic drinks. Only the beer was drinkable. Confusion can happen because there are 3 Maritims near Nama bay and only this one is listed on trip advisor. The best point is the Swimming pool. Big and spotlessly clean. The worst is the really bad entertainment. You will really struggle to get peace by the swimming pool and at night it is not much better. We went with teenage children and it was not the best as there were very few European children to mix with and language restricted them mixing well with locals. Summary good but no intention to return.

Holiday Resort Reviews

Sandos Playacar Beach Resort Review

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Sandos Playacar Beach Videos and recent comments

Worldwide Holiday Travel visited the Sandos Playacar Beach Resort October 2017. This is our review.

If you are the manager or owner of the Sandos Playacar Beach Resort or are employed by the Sandos Playacar Beach Resort we would be happy to include any reply in it’s entirety.

Our Opinion? Brilliant – best value all inclusive we’ve seen to date despite minor niggles.

under construction

Review of the 4* Sandos Playacar Beach Resort Cancun Mexico (4* Cancun Mexico standards) by Worldwide Holiday Travel October 2017

Contact Sandos Playacar Beach Resort

Surroundings: Excellent very pleasant garden setting for Sandos Haciendas pool view or sea view for Sandos Beach and most (but not all) have pool views at Sandos Rivera Hotel. See Sandos Beach Resort Map for more details.

We felt the Sandos Haciendas deserved a special mention. These small units of 4 rooms on ground level and 4 rooms above had a pool are sunbathing area each. Although not large pools they are a great idea for cooling off whilst sunbathing or for those with kids. Hammocks and Jacuzzi’s are also available at ach hacienda block.

Location: On the beach although the resort itself is quite large so it can be quite a trek to the beach depending on your room location. Those in the Riviera have farthest to go but have the advantage of being closer to the adults only pool and the Asian and Brazilian Restaurants both of which are free on the All inclusive tariff.

Reception: There are two reception lobbies both efficient and very pleasant. One is located at the front of the resort by the Riviera Hotel the other is central dividing the Haciendas from ‘The Avenue’ where you will find several bars and restaurants and beyond that the Sandos beach rooms and the beach and sea it self.

One very strong criticism here. Having left home some 16 hours earlier with a 10-11 hour flight I really don’t want some-one posing as part of the Sandos welcoming committee trying to encourage me to go on a ‘Sandos Club’ presentation at 8 am next morning. She was quite insistent that she would only to talk to us for 5 minutes but 15 minutes later we managed to get away only by being rather blunt. I have heard people referring to this as the Sandos Timeshare Scam. It isn’t what it sounds but they really do themselves no favours by pushing this so hard the minute people walk through the door.

Please come back later to read more about this excellent resort.

Food:

Service:

Room:

All Inclusive:

Their website Sandos Playacar Beach Resort Paseo Xaman-Ha Manzana 1 Lote 1 Fracc. Playacar Playa del Carmen Quintana Roo. 77710 México Telf.: +52 984 877 40 40 Fax: +52 984 873 11 69Free phone call: 01 800 9075292

Location

Standing on a magnificent white sand beach just a short distance from the town of Playa del Carmen and the wharf for boats to Cozumel Sandos Playacar Beach Resort & Spa is located on the Mayan Riviera just 45 minutes from Cancun International Airport.

Facilities

Big Buffet Festival (Main Restaurant): International Buffet. Dress code: T-shirt and footwear obligatory
“Ola-La” Pool Bar-Restaurant: Buffet Snack
Mediterranean Restaurant: Specialising in shellfish meat and poultry with a salad bar. Dress code: Shirt long trousers and shoes required *
Broccoli no (Italian Restaurant): Italian buffet service. Dress code: Shirt long trousers and shoes required *
Gourmet Restaurant: Gourmet specialties. A la Carte service. Dress code: Slacks & shoes required
Los Alcatraces (Mexican Restaurant): Restaurant featuring à la carte Mexican specialities. Dress code: Shirt long trousers and shoes required *
Bar “La Bámbola”: Café Bar
Lobby bar.
Sports Bar.
“Agave Blue”: Beach Bar
Dance On Discotheque: Over-18s only

Other facilities

4 swimming pools one exclusively for adults
Full spa and fitness centre with Nautilus equipment sauna massages** and beauty treatments**
Floodlit tennis courts – medium-slow artificial grass and fast hard surface
Volleyball and basketball courts
Water sports centre with: Scuba diving snorkelling windsurfing kayaking and sailing (lessons not included)
Disco
Video games room
Covered theatre for evening shows
Kid’s Club with supervision kiddies’ pool Punch’n’Judy theatre mini-cafeteria play area Super Nintendo TV
Teen’s Club with pool tables table tennis soccer table and soft-drink machine.
Meeting rooms and banquets for groups
Board Room.
Boutique **
Exchange bureau **
Films and photo developing **
Medical Service **
Beauty salon **
Temazcal **

Reviews about Sandos Playacar Beach Resort

Here are some recent comments:

“We found food to be really good at the Sandos Playacar Resort never have a problem finding something to eat. Staff: Really nice hardworking people. At the restaurant most of the employees were excellent and very helpful and treat us really nice. We felt pampered most of the time they were always trying to accommodate us to eat and always made my baby smile.”

“The beach was stellar probably the nicest beach in Playa Del Carmen. The sand was like soft flour and the water was pristine. There were many pools to choose from with many activities going on all day long. There wasn’t any time to be bored unless you just wanted to relax. We seemed to enjoy the pool in the Riviera Section which had a swim-up-bar the most. However we used the pools in the Beach Section the most because of its central location.”

“Sandos Playacar Beach Resort & Spa The night-time entertainment was great as MC Pablo and entertainment staff like Linnea and Arienne did an awesome job keeping the guests entertained on nights sandwiched in-between professional performers from Cancun and local areas. Those were nice breaks from the beach and dinner.”

Sandos Playacar Beach Resort Videos:

Holiday Resort Reviews

The Taphouse Bar and Restaurant

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formerly: Annwell Inn & Restaurant

Annwell Lane Smisby Ashby-De-La-Zouch Leicestershire LE65 2TA Tel: 01530 413604

Contact: Mr P A Lathbury

Restaurant within a local pub located in the village of Smisby between Woodville (Swadlincote) and Ashby de la Zouch

Monday to Wednesday nights – Lite Bite menu

Thursday nights – curry night

Friday and Saturday nights – a la carte

Sunday lunch – 3 course meal £7.95

Review of Meal at Annwell Inn Smisby 17/9/2019

First let me say that you can’t fault it for value for money. I’m a bit odd and I often like 2 starters instead of a main meal.

So our meal order consisted of a prawn platter on the menu with brown bread and butter garlic mushrooms with cream brandy garlic and coriander sauce and garlic toast and cod and chips along with 2 175ml glasses of red wine and a diet coke all for less than £19.

Now this is where I get frustrated. No you can’t beat it for value for money I have to admit but the Annwell Inn Smisby is so close to being a really good restaurant yet the small things that I feel are important are missing.

The size of the prawn platter was huge about 3 or 4 times the amount in other restaurants/pubs and it was served with a decent amount of lettuce and 2 slices of cucumber. It would have been far better to have served less prawns and dressed the salad up a little – it doesn’t take much a wedge of lemon a little tomato a sliver of carrot or onion or pepper etc..

Quantity isn’t everything. It’s not that you could fault the quality of the food just that I would prefer to see those few extra touches even if it cost more. Another real grouse of mine is when you see something on the menu and they serve something different without mentioning it. The prawn platter should have been served with brown bread and butter but it came with white maybe no big deal but not all of us like to eat white bread.

The mushrooms were plentiful and very rich although the garlic was raw and the brandy harsh and the garlic toast which I was really looking forward too turned out to be toasted bread rolls unbuttered no garlic. The pepper mill being empty and falling apart in my hands didn’t help much either.

The cod and chips came with 2 good pieces of fish with peas carrots and broccoli and frankly couldn’t be faulted. I think the batter is the chefs own made with beer.

The service was friendly but certainly not ‘up-market’ with little gems offered to the next table like “we ain’t gorr any of them no more” and with our bill “ignore the pencil bits rubbed out -they’re not yours”. They were very pleasant and helpful though so no complaints there.

Would we go back again. Yes we certainly would mainly because the Annwell offers excellent value for money. What makes me sad is that it should do much better than 4 tables at peak time on a Saturday night. It has the makings of a fine high standard restaurant but just doesn’t quite get there.

Smisby Manor Annwell Lane

Holiday Review – Sonesta St George

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Luxor

Worldwide Holiday Travel visited the Sonesta St George Luxor April 2019. This is our review.

Note: Normally our review for the Sonesta St George Luxor would be posted here but on this occasion I feel my email to them says it all.

Read the response from the manager of the Sonesta St George Luxor

Dear Sirs

We stayed at the Sonesta St George last week after a Nile cruise. I had stayed with you before with my sister and particularly thought my husband would enjoy this week as our previous holidays with you have been excellent. We come to Egypt often 6 times in the last 12 months.

The first half of the holiday was very good almost perfect but the last few days sadly made me feel that the hotel was going downhill fast.

We were frequently ignored at breakfast trying to get coffee and tea. Often tables weren’t clean or laid. On one occasion the table was partially cleared whilst we sat at it – the waiter was then called away by his manager and never came back to finish laying it. On our last night we sat at the table with our finished soup dishes plus dinner plates and also desert plates. We had clearly finished but the dishes weren’t cleared. When we finally got the waiter to ask for the bill to sign the dishes still weren’t cleared 15 minutes later nor had the bill arrived. We finally left without signing. Twice we were unable to be seated in the restaurant and had to eat outside despite the fact that we could clearly see free tables.

Our massages with Mr Ahmed were excellent but we were unable to get a price list in the health centre and had to got to reception. Also twice there were no towels in the gym and no cups for the water.

I ordered soup and my husband an ice cream in the lotus bar twice and they forgot my husbands ice cream. On another occasion he reminded another waiter that he hadn’t had it – I had already finished my soup and it hadn’t arrived. After finishing the ice cream he paid. We were just leaving when the first waiter arrived with another ice cream.

The gentleman than runs the Banque is the most sullen person I have seen in a long time although I must say that the rest of the staff were very friendly if somewhat overworked at times. Mohammed who cleaned our room was excellent.

Halfway through the week my husband was resting with no clothes on when an American gentleman came in with a key he had been given by mistake at reception. On two occasions we returned to our room to find the cards had been cancelled and we couldn’t get in.

We sent some items to the laundry one came back in the same state it went with the same marks on it. By the time I went to wear it that evening the laundry was closed. The following day after being out all day I rang just before it closed and was told it would be collected and redone free of charge. No-one came. The following day we returned in the evening and again were told it would be collected this time within 5 minutes. 15 minutes later I took the dress to reception as we has booked a felucca trip for 6pm. The dress did in fact come back clean but the item was added to the bill again. I had not signed for it as I was told it was free of charge as it wasn’t cleaned in the first place.

I rang reception and asked for it to be removed from the bill and was told it would be. When we went to pay we found it was still on the bill. When I queried it we were kept waiting for 15 minutes while they rang the laundry. I was then told I should have sent it back within 24 hours which I would have done had they collected it when they first said! I ended up paying for it as the taxi had now arrived to take us to the airport.

We asked if we could book our room on the last day until 6pm and were told to come back Tuesday morning. On Tuesday we were told to return in the evening. In the evening we were told to ask next morning. In the morning we were told to come back at 11.30. At 11.30 we were told to come back at 12.30 then finally told we would have to move room. The whole point of keeping the room is to be able to enjoy the final day which was now ruined.

My husband was very impressed with the hotel and talking of wishing to return regularly after the first few days but by the end of the week both he and I were VERY disillusioned.

Whilst writing I would also comment on the state of the pontoon which is very much in need of repair and gives a very poor impression.

One couple who were with us on the boat were quite surprised that I had said they were going to a very good hotel. I found myself explaining that it wasn’t usually like this. His wife told me that her husband had complained about something everyday sometimes more than once staring with the fact that we were left to find our own rooms when we arrived with no direction. She said they would never return much preferring the Sheraton.

Some of the staff had very limited English which is fine when things run smoothly but not so good when something goes wrong as it frequently did this time.

I must say that until this last week I felt the Sonesta was way superior to the Sheraton but I can understand how some-one staying with you last week would feel otherwise.

I haven’t by any means listed all the things where I felt standards were well below 5 star but I think what I have mentioned should give you some idea of why we felt our holiday was not good.

I do hope that perhaps it was just a bad week unlikely to be repeated?

I look forward to your reply.

If you are the manager or owner of the Sonesta St George Luxor or are employed by the Sonesta St George Luxor we would be happy to include any reponse in it’s entirety.

Response from the Sonesta St George Luxor

From: samir azer To: Sent: Tuesday May 08 2019 7:22 PM Subject: RE: Egypt – Luxor Website Inquiry: General Manager – Mr. Samir Azer

Dear Mrs. Clarke

First of all I would like to thank you for taking the time to write to me on the occasion of your stay at Sonesta St. George Hotel. I am writing as I am concerned about the anomaly experience you encountered during the last week of your stay in our hotel.

At the Sonesta St. George we aim to provide our guests with the highest standards of service and quality therefore for five consecutive tears the hotel has been voted the best hotel outside of Cairo. If we fall short of these standards we take it very seriously. I have had a serious word with all the department heads concerned and we have taken measures to ensure that under any circumstances our expectations and those of our guests are met by all the staff .

Once again please accept our apologies for this inconvenience. I thank you for your understanding and I am therefore looking forward to welcoming you personally again to Sonesta St. George Hotel . Dear Mrs. Clarke you can rest assured of our endeavor to make your upcoming stay with us the most enjoyable one ever.

Yours Sincerely

Samir Azer

General Manager

Sonesta St. George Hotel Tel : 095 238 2575 Fax : 095 238 2571 Email : ?????@sonesta-hotel-luxor.com www.sonesta.com

General Manager

Sonesta St. George Hotel Luxor

0952 382576

Sultan Gardens Resort Review

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Worldwide Holiday Travel visited the Sultan Gardens Resort December 2017 This is our review.

If you are the manager or owner of the Sultan Gardens Resort or are employed by the Sultan Gardens Resort we would be happy to include any reply in it’s entirety.

Our Opinion? The best “quality” hotel with value for money in Sharm

This is such a great hotel we thought we’d try a different approach this time and write a little each day or so. You can click the pics for larger views.

Day 1: Tuesday We arrived after dark the previous evening. Our first impressions were good. We were checked in quickly and efficiently although we waited 15 minutes for the cart to transfer us plus bags to our room. The hotel was extremely busy though and the complimentary collection from the airport more than made up for this. I know this hotel has excellent management who are keen to hear comments and act accordingly so a suggestion here might be to seat people with a drink at busy times. That said it was pleasant after a long journey not to spend 2 hours waiting for your luggage as happens in some hotels and to find tea and coffee making facilities in our very spacious room and lovely fluffy bathrobes. We have 2 very comfortable pillows on each large single bed plus 2 extra in the wardrobe. Fantastic. Satellite TV plus wired and wireless internet.

We woke this morning to find we had the most amazing view. We sat in bed with our coffee looking out towards Tiran Island as the sun came up. At breakfast we met Khaled who worked very hard looking after us and still found a few moments to chat. The restaurant is very busy and as others have commented on trip advisor the Russians are a nightmare greedy rude and loud. However there is little the hotel can do about that. The food at all three meals today was excellent quality including beef chicken fish and quail. We made a decision to go easy on the wine. Unlike many hotels it is served in generous quantities and with both us suffering with colds it’s early nights for us for a few days.

Day 2: Wednesday Helens in bed with eyes and nose streaming thanks to the English weather back home so I got to breakfast alone. 7am and the restaurant is fully functioning but lovely and quiet. It can be very noisy since it’s the run up to Christmas and the hotel is full especially in the evening but the second area in the Linah Restaurant is a quieter room and this is where we are eating. We sunbathe around pools 2 and 3. These pools are not heated but it’s never really that cold in Sharm and here there is never any problem getting a bed and some peace and quiet away from children and boisterous games.

A nice surprise this evening. Our table is waiting and Khaled has remembered what we drink and a glass of wine is ready for us. Brilliant! The party at the next table find their table decorated with balloons and flower petals for their special occasion. Their drinks are ready too.

Day 3: Thursday Today is a complete washout for Helen. She is so poorly she doesn’t want to get out of bed or even eat anything. So breakfast alone again for me at 7am. The restaurant is quiet with hardly a soul in site but getting very busy before I leave. I decided to try room service for lunch – an excellent club sandwich with fries and coleslaw costing 32 LE (less than £4/$6). It took 20 minutes – they had said 30 minutes – so that was very good. I ate later than usual . The restaurant was crowded again. For myself I prefer it quieter but I guess that’s the price you pay for a well run hotel that is very popular. One small moan here – and I will say it’s common to many Egypt hotels – I realised that because the room wasn’t cleaned with Helen being ill in bed we had no water. I explain to the waitress and ask for a bottle. She checks with her manager but it is only available at a charge. I find this a little annoying as Helen and I drink barely one glass of wine a day where others drink everything in site morning noon and night but as I say it’s common in Egypt.

Day 4: Friday Helen is well enough to get up so breakfast in the Linah. Khaled fetches coffee and water for us so Helen has a relaxing breakfast and saves her energy for some serious sunbathing. Pool 2 is very quiet and peaceful – plenty of beds and we sunbathe until lunch. Towels are part of the package and are plenty big enough to cover the beds which are very comfortable. This pool isn’t heated but even so it’s warm enough to swim and all the pools are very clean. We have a late lunch and even though its nearly 3pm the food is still plentiful and hot with a full selection. In the evening we eat at the Italian. We are 30 minutes early for our sitting but we are welcomed and seated with a drink. A few moans here from some guests (dare I mention the Russians again). The food is ‘Nouvelle Cuisine’ small quantities but very nicely cooked and presented. Frankly after seeing the Russians taking 8 bread rolls 6 oranges etc. at lunch (and leaving half) it doesn’t surprise me that they find the food inadequate at the Italian. Personally I thought it was a very pleasant change in a lovely setting with full waiter service and you can eat here at no extra charge twice a week. If I had a criticism at all it would be that there are only 4 preset menus and you can’t choose a starter from one a main course from another etc. so picky eaters might have a problem. That said this is a good service for the price of our holiday. If we had paid true 5* prices I might have expected more. At this point it might be worth showing the prices I collected from Flightline for 2 weeks accommodation only departing in 4 weeks time ie last minute bookings. It will illustrate that you should take note of the price you paid before you compare one hotels facilities with another. Compare Hotel Prices in Sharm

Day 5: Saturday We decide to skip breakfast from now on. Its too easy to eat way too much here. So we get to pool 1 which is heated and closest to us around 9am. Another great thing about this hotel is that they enforce the ‘no reserving sun beds’ rule. The first time I’ve ever seen it enforced and it makes a real difference. I hope they keep it up. The hotel is full in the run up to Xmas yet there is still never a problem getting a sun bed in a good position. I suppose if you arrive at 11am at one of the heated pools it will be a little busy but pools 2 and 3 still have plenty of beds in prime positions.

Before we settle down for our sunbathing Meroo from the Health Club catches us. I negotiate a discount for several massages and book for 6pm that evening. Dina is my masseur and all the staff are vey friendly. I am very impressed with the massage. It is the full amount of time and she is an excellent masseur finding the places I have problems (too much computer work knots my shoulders especially the right). She deals with this very effectively.

Day 6: Sunday We’ve been here almost a week now so perhaps now would be a good time to talk about food. Almost every hotel in Sharm gets reviews that say the food gets a little repetitive by the second week and it has to be said the same is true here. However again I will say that what you paid for your holiday has a lot to do with this. If I’d paid the price I pay for the Maritim Golf I would be expecting more but here I think they do just fine considering every day we watch the Russians eating and drinking enough to bankrupt any hotel. Today we watched one couple take in a carrier bag and fill it with oranges and bread-rolls. Yesterday another family piled a table with enough food for 10 people – they were 2 with 2 young children. There were 11 drinks on the table. Having eaten what would have lasted me for days the rest they left and walked out. This is typical – we see it every day at every meal. I wish some-one would explain to me why the Russians feel the need to do this. I know we shouldn’t assume they are all like this and sometimes the English can be just as bad but it does seem a growing trend for people to moan about the Russians and for some reason I have seen a lot of it this holiday. I do hope the hotel continues to improve and takes itself up-market rather than cater for this type of thing.

Day 7: Monday Today seems very quiet especially in the Restaurant. Maybe it is changeover day. There seems to be a change in the mix of guests fewer Russians who seem more ‘polite’ more English and a mix of other nationalities including Japanese. The atmosphere seems to change for the better. This evening we meet a very nice Russian lady and chat for a while. I can’t imagine her stuffing herself with a ridiculous amount of food or filling a bag with oranges so it just goes to show that we shouldn’t make assumptions. We eat at the Italian again tonight.

Day 8: Tuesday Today the wind is howling a gale. I love it like this. It makes it very pleasant for sunbathing and it’s easy to find a sheltered spot. Breakfast is very busy though and clearly is it going to be very hectic over the holiday period. We sunbathe all morning skipping lunch and in the afternoon I have another massage with Dina. Moataz at the health club helps me with my Arabic which I am learning very slowly. I hear him offer to play squash with an English guest who has no partner and ask if I can get a lesson. I tried to learn years ago but was unsuccessful. Now at almost 57 maybe its a bit late but it will be fun. The evening meal is horrendously busy. No-one is eating outdoors with the wind being so high the hotel is fit to burst for Christmas and everyone seems to have arrived at the same time. The staff are really under pressure but no-one has to wait more than a few minutes for a table. The managers are all out helping with whatever needs doing including clearing tables and the food never runs out. The only real slip I could see is that some of the desserts were nearly frozen. I don’t know if this was a problem with the chiller or maybe a miscalculation of how busy it would get. I make a mental note that when a resort is as popular as this one it perhaps is not the place for me in the run-up to Christmas. I am looking forward to January when I return with my husband for 3 weeks. I like a quiet holiday but I think most people will enjoy the atmosphere for Christmas. Most places I would be worried by now that they simply wouldn’t cope but here I see the management is on top of any potential problems before they happen.

Day 9: Wednesday I am up early and looking forward to squash with Moataz but also wondering if I will last 30 minutes. I haven’t played for 30 years and even then just a few lessons and I was never very good. However he is an excellent teacher and I manage to burn quite a few calories. When I get a bit fitter maybe I will ask the guys at the health club to help me work out with some weights.

Already I am looking forward to another lesson next day as we head for breakfast and then a walk along the beach. Its another lazy day for me sunbathing then another massage with Dina at 5pm. I am so pleased I organised my massages. The staff at the health club have really made my holiday extra special. I know they work very long hours but they are always ready with a smile and a few words of Arabic which I am trying to learn although I am painfully slow.

Day 10: Thursday Another squash lesson with Moataz and this time I am not so out out breath. I have ME and asthma which doesn’t help but Moataz is a wealth of information on how to breath and when and how to rest (and when not to) and I find I am coping better than I thought. This evening it is Egyptian night in the restaurant. The food is tasty one of my favorite nights. The clienetele for Christmas has definitely changed and the atmosphere is very pleasant. Although everywhere is busy busy busy things are under control and everyone seems happy. Khaled really looks the part in his Egyptian outfit. Nagla and Ahmed are always helpful also.

Day 11: Friday Another great day and the hotel is now very lively as things pick up for Christmas. I’m sad we’re leaving on the 22nd but we will be back in January when we will have chance to see the hotel at a quieter time. More squash with Moataz and another massage with Dina. I can’t believe the time has gone so quick. Today we talk to Mohamed Zaki who supervises in the Linah Restaurant – an excellent job he does too.

Day 12: Saturday Meet our happy helpful waiters starting with Mohamed who keeps everyone on their toes but like all the managers is not beyond helping out wherever needed the ever-smiling Khaled who never seems to stop and Ahmed and Nagla. Between them they made us feel very special and welcome at the Sultan Gardens Linah Restaurant. All the staff deserve a mention – they work long hard hours to make every-ones holiday great but we felt we should single out these four.

Day 13: Sunday

Sadly I can’t dive – my asthma is playing up but we have a quick trip down to the dive centre so I can at least dream about the next visit. The guys are all busy but still find time for a quick pic. More about the dive centre next visit.

In the evening we meet up with a friend who work at the Maritim Jolie Ville Golf and have a great night out in Naama Bay. A fitting end to a fantastic holiday.

Our congratulations go to Basel the manager for holding together a quality value for money service at what must be one of the busiest times of the year.

and one last very festive shot of the staff at the health club.

Their website Sultan Gardens Resort

Sharks Bay

Sharm el Sheikh

South Sinai

Egypt

Phone number: 002 069 360 21 30

Fax: 002 069 360 21 41

Location

Tithe resort is located in Shark’s Bay just 5 kilometers from Sharm el Sheikh International Airport and 7 kilometers away from the Bazaars of the City Center. It is also directly across from an 18-hole golf course and the Sharm el Sheikh International Conference Center.

Facilities

24hrs Reception

Animation Programme

Baby Sitting

Basketball

Beach Volley

Beauty Salon

Cafe(s)

Children’s (Kids) Club

Conference Room / Facilities

Disco

Gym

In-house Doctor

Jacuzzi

Laundry Service

Massage

Mini Golf

Pool Bar

Pool Table

Private Beach

Restaurant(s)

Room Service

Sauna

Shops

Snack Bar

SPA

Swimming Pool for Children

Swimming Pool Outdoor

Swimming Pool Outdoor – Heated

Table Tennis

Tennis Court

Volleyball

Water Sports

Reviews about Sultan Gardens Resort

Here are some recent comments:

“Food is very good and everyday you can find something different to eat. We especially liked the Italian restaurant Casa Mia which is served a’la carte. “

“We had one night on the hotel beach where we had the seafood barbecue. That was an AMAZING night with a table in the sand candles and food that was better than anything I’ve ever tasted. This was by far the best night. The chef came over and chatted to everyone it was definitely something special.”

“All the staff cannot be praised enough and the owners Basel and Mohamed were fab too and happy to help. The rooms were great spacious clean and the beds were so comfy. I can honestly say I have never had such good food and such a variety the kids enjoyed it all too they have never eaten so much on holiday.”

Read our interview with the Sultan Gardens Management

Sultan Gardens Resort Videos:

As a diver myself I had to put this short clip first

and a couple of guest videos

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2 Reviews about Villas Canarias Xanadu

Submitted By: Mrs K J Dunn

Overall Rating: 3/10

Comments: Villas Canarias (Xanadu) shortly to be re-named Villas Cuccarachas was a very “different” family holiday for us in February this year.

On arrival we were fairly pleased with the accommodation which was clean and bright and does cater for most of your needs. However we soon found that the lockable safe had been broken into so we had no where to store our valuables. We must have struck lucky with our sun terrace as ours was in the sun for most of the day and we were on the ground floor.

Then as we had booked a one bedroom apartment for my 7 month old son, 7 year old daughter and my husband and I, thinking that we could share a sofa bed in the living area leaving the bedroom for my daughter and the cot for my son. No chance! The very badly described sofa bed was simply a wooden sofa that did not fold out or do anything useful with cushions in short supply. We did manage to make a bed with the cushions some how, but then the visitors came!

Cockroaches everywhere and it got so bad that after the first night we had to push the 2 single beds together in the bedroom and sleep in there with our daughter. Cosy eh?

The staff were not helpful or sympathetic at all but grudgingly supplied us with a kettle and extra bedding on request. and I am not entirely sure that the pool would conform to health and safety standards but it does look nice.

Costa Adeje itself is a lovely area with lots to see and do and we found ourselves spending as much time out and about as possible that would keep us away from the apartment. There is a very steep walk to the apartment from the beach but we welcomed this as a way of burning off all the extra calories from the lovely restaurants, and would not complain about this at all.

I would definitely not recommend Villas Canarias to anyone visiting Costa Adeje but I am told that there are many other lovely hotels in the area, oh well you live and learn.

Opinion submitted in Aug 2018 by : Sheila Semple

Resort Rating: Poor

My/Our Holiday Opinion:

Otherwise known as Xanadu apartments. Supposed to be refusbished. Disgusting…staff extremely unfriendly…cochroaches…sheets not clean…apartments not clean. Just about the worst place to go for a holiday. Supposed to be family friendly……you really dont want to go there full of drunken yobs. My worst holiday ever.

At the top of “Cardiac Hill” cant say more than that….glad to be back home.

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